Privacy Policy

We, Mr Optical Pty Ltd ABN 87 138 389 536, know that privacy is important to you.  This privacy policy reflects our respect for your privacy rights.  This policy describes how we will deal with personally identifiable information that we collect or hold in accordance with the National Privacy Principles and the Privacy Act.

What is Personal Information?

When we talk about personal information, we mean information or an opinion about an individual where you can tell or reasonably work out who the information or opinion is about.

Collection

We will only collect personal information about you that is relevant to our organisation.  This may include general information such as your name, e-mail address, contact details and computer’s IP address. 

Where reasonably possible, personal information is only collected when you knowingly provide it.  For example, we may need to collect such information, including home or postal address and credit card details, to provide you with information, goods or a service you have requested.  We will only collect sensitive information, which includes health information, such as glasses and/or contact lens prescription, when you knowingly provide it or otherwise required by law.  If you do not provide certain information, we may not be able to provide our goods and services to you.

Our purpose for collecting personal information should be clear when we collect it.  If you are uncertain, please contact us at the address below.

You can generally visit our website without revealing who you are or other personal information.  We will not collect any personal information about visitors to our website except where they are registered members, where information is provided by registered members or the visitor provides us with personal information.  We may use technology to keep track of which sections of our website you visit for internal purposes, including to help us improve our website and other services.

Use and disclosure

Subject to our legal obligations and our other rights under any agreement with you, we will use our best endeavours to only allow disclosure of personal information that you provide to us to those people identified below and to any other people you have asked us to provide it to at a particular time.

We will only use your personal information as allowed by law.  This means we may use it for the purpose it was collected, as disclosed to you at the time of collection, or as otherwise set out in this policy.  If we want to use your information for any other purpose, we will first seek your consent unless we are not required to by law.

We generally only use or disclose your personal information to:

1. supply you with goods, services or information you have requested;
2. tell you about any new developments, offers or events we think may interest you;
3. help us improve our website and services; and
4. other organisations that provide services to us, such as telecommunications companies, event organisers, IT contractors (such as website developers and hosts), lawyers, accountants, financiers and promotions companies.

Access to personal information

Please contact us if you would like to access personal information we hold about you.  We will give you access unless we are allowed or required by law to refuse it.  We may ask you to pay our reasonable costs of providing access.

If you believe personal information we hold about you is inaccurate or incomplete, please advise us.  We will generally take reasonable steps to correct your personal information where inaccuracies are identified.

In certain circumstances, we may refuse to give access to your personal information or amend it.  Usually we will explain why and, in the case of an amendment, make a note that you have disputed the accuracy or completeness of particular information.

Changes to this policy

To keep up with regulatory, technical and organisational change, we may amend this policy from time to time by publishing the updated policy on our website.  Please visit our website regularly to keep up to date with any changes.

Contacting us

For further information, problems or complaints regarding our information handling practices, please contact us by writing to:

Mr Optical Pty Ltd

PO Box 670, Gordon, NSW 2072, Australia

or

email us at help@mroptical.com.au